Driftwood Hotels: Where Should the Acquisition Budget Go?
Marketing
medium40 min0 submissionsFlipkart
Scenario
Driftwood Hotels is a mature-stage hospitality business in Southeast Asia. The CMO has $109 M of annual acquisition budget and has been asked to justify next year's plan.
Last year's spend and results:
| Channel | Spend | New customers | Cost per acquisition |
|---|---|---|---|
| Paid search — non-brand | $39 M | 1,532 | $25457 |
| Paid search — brand | $12 M | 3,224 | $3722 |
| Paid social | $36 M | 1,589 | $22656 |
| Affiliates & retargeting | $22 M | 2,173 | $10124 |
Unit economics:
- Average revenue per user: $1295 per month
- Gross margin: 73%
- Monthly churn: 3.3%
The board has asked for a 31% increase in new customers next year without an increase in budget. The CMO's instinct is to move money into brand search, which shows by far the lowest cost per acquisition.
Supporting data
channels
| spend | channel | new customers |
|---|---|---|
| 39 | Paid search — non-brand | 1532 |
| 12 | Paid search — brand | 3224 |
| 36 | Paid social | 1589 |
| 22 | Affiliates & retargeting | 2173 |
derived hints
- ltv
- 28647
- blended cac
- 12796
- customer lifetime months
- 30.3
unit economics
- arpu monthly
- 1295
- gross margin pct
- 73
- monthly churn pct
- 3.3
Your task
Recommend an allocation. Your answer should provide:
- Analysis — the unit economics and each channel's true efficiency, computed rather than described.
- Risks — what your reallocation depends on, and what would change your mind.
- Recommendation — a specific budget shift, and how you would prove it works before committing fully.
State any assumptions you make.
Ready to move forward? Up next: Kirana Connect: Where Should the Acquisition Budget Go?Next question
How you'll be graded
100 points, 60% to pass.
- recommendation20
- channel judgement25
- problem structuring25
- quantitative analysis30
Hint
Reveal suggested structure
LTV and payback; per-channel CAC; incrementality of brand and retargeting; test-and-scale allocation