Solstice Travel: A $161 M Transformation Case
Strategy
easy45 min0 submissionsMorgan Stanley
Scenario
Solstice Travel is a growth-stage online travel business in Southeast Asia with $1019 M of revenue.
The COO has proposed a $161 M digital transformation over 3 years. Roughly 41% of core operational processes are still manual or spreadsheet-driven. The business case claims 3% of revenue in annual run-rate savings once complete.
Complications the board is aware of:
- Two previous system implementations were abandoned mid-way
- Industry studies suggest 75% of transformations of this size miss their stated benefits
- The proposal assumes headcount reduction that no one has yet discussed with the affected teams
- The savings are back-loaded: almost none arrive before year 2
The CEO wants to know whether to approve it, shrink it, or reject it.
Supporting data
context
- prior failed attempts
- 2
- manual process share pct
- 41
- industry failure rate pct
- 75
financials
- revenue
- 1019
- investment
- 161
- programme years
- 3
- claimed annual saving pct
- 3
derived hints
- annual saving
- 31
- simple payback years
- 5.2
Your task
Advise the CEO. Your answer should provide:
- Analysis — the business case on the numbers, including payback.
- Risks — what makes this fail, and how you would detect it early.
- Recommendation — approve, resize, phase or reject, with a specific first step.
State any assumptions you make.
Ready to move forward? Up next: Kirana Connect: Where Should the Acquisition Budget Go?Next question
How you'll be graded
100 points, 60% to pass.
- business case25
- execution risk25
- recommendation25
- problem structuring25
Hint
Reveal suggested structure
Business case and payback; risk-adjusted return; phasing and gates; adoption as the constraint