Otter Payments: How Many Distribution Centres?
Operations
hard50 min0 submissionsRazorpay
Scenario
Otter Payments is a fintech business in Southeast Asia shipping about 5m orders a year on $1172 M of revenue.
It runs 2 distribution centres today. The supply chain team has proposed moving to 5.
Current economics per order:
- Line-haul: $30
- Last-mile: $134
- Average delivery time: 5 days
Under the proposed network:
- Each additional DC costs $12 M a year to run
- Last-mile falls to about $111 per order, because stock sits closer to customers
- Average delivery time falls to 3 days
- Marketing estimates faster delivery is worth roughly 3.3% of revenue in additional sales
The CFO is resisting on the grounds that fixed costs go up.
Supporting data
volume
- revenue
- 1172
- orders m per year
- 5
derived hints
- added fixed cost
- 36
- revenue lift value
- 38.7
- last mile annual saving
- 115
current network
- avg delivery days
- 5
- last mile per order
- 134
- line haul per order
- 30
- distribution centres
- 2
proposed network
- avg delivery days
- 3
- dc fixed cost each
- 12
- last mile per order
- 111
- distribution centres
- 5
- estimated revenue lift pct
- 3.3
Your task
Advise on the network. Your answer should provide:
- Analysis — total cost-to-serve under both networks, computed.
- Risks — what the case depends on and what you would monitor.
- Recommendation — a specific number of DCs and why.
State any assumptions you make.
Ready to move forward? Up next: Wavelength Media: Review This DCF Before It Goes to the ICNext question
How you'll be graded
100 points, 60% to pass.
- recommendation20
- service tradeoff25
- problem structuring25
- quantitative analysis30
Hint
Reveal suggested structure
Cost-to-serve build-up; fixed vs variable trade; service level as revenue; marginal DC analysis